Personal Training Policy
Thank you for choosing Fightlab MMA for your personal training. To ensure fairness for both our clients and coaches, please read and adhere to the following policy.
1. Cancellation Notice
Clients must provide a minimum of 24 hours' notice to cancel or reschedule a personal training session.
2. Late Cancellations
Sessions cancelled with less than 24 hours' notice will be charged at the full session rate.
3. No-Shows
Failure to attend a scheduled session without prior notice will result in the full session fee being charged.
4. Emergencies
We understand that genuine emergencies can arise. Please contact us as soon as possible to discuss your circumstances. Any exceptions are at the discretion of FightLab MMA.
5. Trainer Cancellations
If your trainer is required to cancel a session, you will be notified as soon as possible and your session will be rescheduled at a mutually convenient time at no additional cost.
6. Personal Training Packages
Pre-purchased personal training packages are non-refundable and non-transferable. Refunds will only be considered for medical reasons and must be supported by a valid medical certificate.
7. Payment
All personal training sessions must be paid for prior to or at the time of the session. Outstanding payments may result in future bookings being suspended until payment has been received.
8. Weekly Booking Priority
Regular weekly time slots are only reserved for clients with pre-paid sessions or packages. Otherwise, sessions must be confirmed weekly with your trainer.
9. Policy Agreement
By booking a personal training session or purchasing a personal training package, you acknowledge that you have read, understood and agree to this cancellation policy.
10. Policy Updates
Fightlab MMA reserves the right to amend this policy at any time. Any changes will be communicated to clients where applicable.
By booking a session, you agree to the terms listed above. Policies are subject to change without prior notice. For special inquiries, please contact management.